Returns & Refunds

Return Window

  • You can return any eligible item within 30 days of receiving your order.

  • Returns made after this period may not be accepted.

    Return Conditions

  • Unused

  • In their original condition

  • With all original tags and packaging intact

    We reserve the right to refuse returns that don’t meet these conditions.

    How to Make a Return

    1. Through your customer account:

    • Log in to your account on our website.

    • Go to My Orders and select the order you wish to return. 

    • Click Request Return and follow the steps provided.

    • We’ll review your request and send you return instructions and the return address.

    2. By email:

    • Email us at info@viaconcept.store with your order number and reason for return.

    • We’ll provide you with return instructions and the return address.

    Once you receive return instructions, pack the item securely and send it back using a trackable shipping service.

    Please note: Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.

Refunds

  • Once we receive and inspect the returned item, we’ll issue a refund to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

     

    As noted above, shipping fees, customs duties, and handling charges are non-refundable.

    Exchanges

    Need a different size or color?

    We’re happy to help – just email us at info@viaconcept.store with your order number and the item you'd like to exchange.

    We’ll check availability and arrange the exchange with you directly.

    Faulty or Damaged Items (Claims)

    If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order at info@viaconcept.store.

    In your email, include:

    • Your order number

    • A description of the issue

    • Clear photos of the item and the defect

    We’ll assess your claim and get back to you with the next steps, which may include a refund, replacement, or repair, depending on the nature of the issue.